Our Values

Our Values

At Matrix, we are driven by our values. We strive to become better every day by following the standards we’ve set for ourselves to do the best we can for our clients and our peers.  

WE CAN DO THAT!

At Matrix, we:

• Are problem solvers
• Are trained and have the knowledge to do what is required
• Do “whatever it takes”
• Are self-starters who don’t need a lot of direct management
• Never say “It’s not my job”
• Do our own work – plus
• Offer a helping hand

WE DO IT RIGHT!

At Matrix, we:
• Follow procedures
• Handle the job down to the detail level
• Provide complete information
• Are thorough, efficient, and effective
• Fix things until they are correct
• Do not “cut corners”
• Desire feedback on our personal performance

WE DO WHAT WE SAY!

At Matrix, we:
• Are honest in all our dealings
• Listen well
• Follow-up when we say we’ll follow-up
• Take responsibility
• Take our roles seriously
• Complete our assigned tasks
• Are trustworthy

WE DO IT BETTER NEXT TIME!

At Matrix, we:
• Find ways to improve performance
• Document many of those ways formally through DIB’s
• Focus on root cause – not on the symptoms or the people
• Participate in personal growth opportunities/training
• Don’t tolerate the “status quo”

WE DO IT TOGETHER!

At Matrix, we:
• Work well with others
• Are fun to be around while we work
• Treat everyone with dignity and respect, even under pressure or when we disagree
• Have a positive attitude and are generally enthusiastic

WE DO IT FOR A GREATER PURPOSE!

At Matrix, we:
• See Matrix becoming a great company and do our part to make it happen
• Invest time in building the Matrix community
• Have good personal reasons for being on the Matrix team
• Support the leadership’s goal to “glorify God in all we do”

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